Going The Extra Mile In Customer Service

February 5, 2016

It takes a long time to establish a great reputation and contrary to that, it doesn’t take long to mess it up. Why is it that you can process 100 different jobs and 99% of them go well and the one that sticks out in the customer’s mind is the one that did not? I guess that’s just human nature. This is unlike baseball where all a hitter has to do is bat 300 and he is considered to be a great hitter. To break that down that means that three out of every 10 times at bat he makes it out. If only business was that easy and the bar was set that low.

We have been catering to the Indianapolis T-shirt printing requirements of this great city for many years now. Over the years, experience has taught us many things. One of those things is how to pay attention to details regardless of what the order involves. We take the same approach to every job regardless of its size. For example, before we ever actually start the production process, we go the extra step to e-mail you over a virtual example of your finished product in order for you to know what to expect when you go to open up a box of completed items. This extra step takes time and effort, but it helps to ensure that everything is going to be perfectly laid out and everything is going to be spelled correctly. There is an old proverb that says, if you don’t have time to process the job right the first time, then how are you ever going to find the time to do it over again? We follow a very strict protocol from start to finish that ensures that you are going to be well satisfied when you go to open up your box of finished items.

When you go to do a search for Indianapolis embroidery companies and Indianapolis screen printing companies, you’re going to come up with many different results and options to choose from. How do you know which Indianapolis T-shirt printing company is going to give you the best overall value for your money? Although competitive pricing is very important that is only one component that you should consider before making your decision. We encourage you to get on their website and read the reviews. Were they able to deliver their product on time? After all, it doesn’t matter what the cost was or even if the order looks good if it doesn’t make it to the event on time. Do they offer free delivery? What about set up charges? There are many different variables besides just the item price to take into consideration. You might think you’re getting a really low piece price but when you add up all the extras and average it all out it is often not quite as good a deal as you first thought it was.

Another thing to take into consideration is how old is their equipment? We have access to the finest and most modern equipment that our industry currently has to offer. This includes digital T-shirt printing capabilities, as well as inkjet. This often lends itself to a very affordable way to offset low quantities with a lot of different colors. It also works great when you’re trying to replicate a photograph. This wasn’t possible 10 years ago. We also specialize in custom embroidery. There is a lot more to embroidery than just being able to sew a logo onto a piece of apparel. It all starts with giving the artwork to the digitizer. He is the guy that creates the software that tells the machine how to actually sew it. A great digitizer has the ability to throw the stitches in different directions and create the illusion of depth.