Great Customer Service Is Our Business

April 25, 2016

Someone once said that experience is the best teacher. I think that person was a fool. 56 years of life experience has taught me that I would much rather learn from someone else in order to avoid making those same mistakes on my own. Many times mistakes can be very unforgiving especially in business. We have always been of the opinion that if you don’t have time to do the job correctly the first time around. then how in the world are you going to find the time to do it completely over again?

We have a regimented way of doing things that helps to make sure that you’re going to be completely satisfied way before it comes time that you are going to pick up your completed order of custom screen printing and embroidery. That is not a good time to ask you if you like them or not. Our normal protocol is to start the production process by providing you a virtual rendering of your image or logo in order to make sure that everything is spelled exactly the way it should be and laid out for precisely the way you want it to appear on the finished product. Although a virtual example does not necessarily lend itself to an accurate representation of color, it does however give you a pretty good idea of what to expect. When it comes to custom embroidery, we do the exact same thing and then take the extra step to provide a completed sew out for you to inspect before we ever start to apply it to any wearable items. Although these extra steps take time, it definitely keeps problems down to a minimum. We have found that nobody is perfect and any Indianapolis T-shirt printing company can make a mistake. However, the difference between one and another is simply the way they choose to handle it. We’re strong believers that an ounce of prevention is worth a pound of cure. We live and die on the repeat customer as well as the excellent referral so it is extremely important to us that when everything is said and done, that we were able to create a scenario where you were as comfortable acquiring your wearable apparel from us as we work providing it for you.

If we did our job correctly than those great referrals as well as the repeat orders will simply take care of it self. Every time the season changes we have a tendency to hear back from the same people we dealt with 3 to 4 months ago except they’re changing from long sleeve garments to short sleeve or vice versa. We never had a desire to be the largest Indianapolis T-shirt printing company in the Midwest. We just wanted to be the most user friendly and be able to put out an excellent product on time. Please give us a call the next time you’re searching for a Indianapolis T-shirt printing company website.