This website is owned and operated by Sunburst logo LLC.
This portion of our website is dedicated to giving you some insight into who we are and the way we go about our business. For starters, unlike quite a few of our Indianapolis screen printing company and custom embroidery competitors who use an automatic bidding tool, we actually will answer the phone when you call. We realize that modern technology has impacted every sector of our lives which unfortunately includes taking the human element out of the equation when receiving a phone call. Exchanging e-mails back and forth can't lend itself to giving us the deep insight needed for coming up with the right strategies for offsetting potential challenges, such as minimal budget resources that you have to work with. The more we know concerning your situation, the better chance we have to implement the correct strategies needed.
Here is little food for thought in the event that you happen to call some of our Indianapolis T-shirt printing company competitors. If they didn't answer the telephone when they think you might be a potential buyer, then how much less likely are they to receive your call in the event that something didn't go right? We are well aware that anybody can make a mistake, but the difference between one custom embroidery company and another is simply the way they handle it and that means dealing with it quickly. If you happen to get a voice mail instead of being able to reach a real human being, then you have to wait till somebody eventually retrieves that message, not to mention that it has to be the correct person. Then that someone has to call you back.
Our approach is very simple; we tackle every order with the exact same respect regardless how large it is or how much money is involved. We have a system of checks and balances in order to make sure that you are going to be well satisfied way before you go to open up a box of completed product. That is not a good time to ask you how you like them. We normally provide our customer with a virtual layout of their T-shirt before we actually ever go to make the films or digitize the logo for embroidery. This helps to ensure that there are no misspellings and everything is laid out exactly the way you prefer it to be. If there is a problem, at this point it is not a big concern to address it. Believe it or not this is not always common practice throughout our industry. We strongly believe that if we do not exercise this protocol, it is foolishness and just a potential mistake waiting to happen.
Another important criteria is price. We believe there is no status in overpaying. We encourage you to acquire up to four competitive bids before deciding who you want to work with. Just make sure that everyone is bidding on the exact same thing so you can compare apples to apples. Cheaper is not always the best overall value. For example, if you have a time sensitive event and your product does not arrive in time, then what difference does it make if you saved a few bucks? Our company has the latest state-of-the-art equipment that includes digital T-shirt printing and silk screening that our industry has to offer. We believe that we have the right strategies as well the right approach towards working out a scenario that is going to be equally beneficial to everyone involved.
Our approach to doing business is always consistent and simple. Since we live and die on the repeat order as well as the good referral, it is important to us that your job is processed with excellence and when it is all said and done, you were glad to have worked with us. For the finest Indianapolis T-shirt printing, digital applications, and custom embroidery, you need to give us a call.